Smart Queue Management System
Streamline your customer flow and enhance service efficiency with our intelligent queue management solution.
Queue & People Management System
Benefits of Smart Queue Management System
- Reduces customer wait and service time.
- Increases Customer Satisfaction by 30%.
- Zero irregular and haphazard queuing.
- Ensures seamless customer journey & experience.
- Increases performance statistics and enhance control over the services.
- Information of number of people entering the premises.
- Information of Queue Length, Average Wait Time, Operator Time and Total Wait Time.
Advantages with Robato
- Leading Access Control Solution Provider.
- 100% in-house designed Solution
- Open-end Hardware Integration.
- Huge satisfied customer base.
- Fully expandable, scalable.
- Flexible to integrate with 3rd Party software.
Kiosk Based Queue Management System
- User Friendly kiosk machine issued paper slip to users on entering required details.
- Paper slip contains his or her token number along with approximate waiting time.
- Local Centralized server software manages the separate queue for different departments or services in single premises.
- LED Display boards to show current serving token number.
- Client software for operators to serve the people as per their queue token sequence.
- Several types of reports generated for managerial purpose.
- Hassle free people queue management making happy and well-managed work place.
- SMS feature is optional that we give on customer demand.
Mobile Based Queue Management System
- Web Application / Mobile Application provided for end users to book an appointment as per their convenient time and current availability.
- Digital token assigned to end user with time details with Print feature and SMS.
- User will reach to service premises along with printed slip or SMS received on mobile phone.
- Digital promotion is also available in cloud based Queue Management System.
- Cloud connected centralized software to manage the separate queue for different departments or services in single premises.
- This system provides direct communication with the visitors/ customers by audio-visual means and acts as a user-friendly interface between the managing agents and customers.
- Client software for agents to serve the people as per their queue token sequence.
- Several types of reports generated for managerial purpose.
- Hassle free people queue management making happy and well-managed work place.
Area Applications of Queue Management System
Banks
Restaurants
Airport & Airlines
Hospitals
Hiring
Stock Exchange
Service Centre
Government Offices
Ready to Transform Your Business?
Take the next step towards operational excellence with our comprehensive solutions. Our team of experts is ready to help you streamline processes, enhance productivity, and achieve your business goals. Schedule a free demo today and discover how we can make a difference for your organization.
Learn More About
Smart Queue Management
Intelligent queue management solution with digital ticketing, real-time monitoring, mobile integration, and comprehensive analytics for enhanced customer experience
What is Smart Queue Management System?
Our Smart Queue Management System is an intelligent solution that optimizes customer flow, reduces wait times, and enhances service efficiency. It uses digital ticketing, real-time monitoring, and analytics to manage queues in banks, hospitals, retail stores, government offices, and service centers.
How does the kiosk-based queue system work?
Customers use self-service kiosks to select services, receive ticket numbers, and join virtual queues. The system displays real-time queue status, estimated wait times, and calls customers to service counters via digital displays and SMS notifications.
Can the system integrate with existing infrastructure?
Yes, our system integrates seamlessly with existing ticket dispensers, digital displays, mobile apps, and management software. We support various hardware configurations and can work with your current IT infrastructure for smooth implementation.
What types of analytics and reporting are available?
The system provides comprehensive analytics including peak hour analysis, service time metrics, customer flow patterns, staff performance reports, and predictive insights. Custom dashboards help managers optimize resource allocation and improve service quality.
How does mobile queue management work?
Customers can join queues remotely using mobile apps, receive real-time updates, and get notified when their turn approaches. This reduces physical crowding and allows customers to wait comfortably while maintaining social distancing.
Can the system manage multiple service counters and departments?
Yes, our system supports multi-counter management with intelligent load balancing, priority queue handling, and cross-department ticket transfers. It optimizes staff allocation based on real-time demand and service complexity.
What security and privacy features are included?
The system includes secure data encryption, GDPR compliance, access control for staff, audit trails, and anonymized customer data. It ensures privacy while providing valuable insights for service improvement.
How does the system improve customer satisfaction?
The system reduces perceived wait times through transparency, provides comfortable waiting experiences, enables appointment scheduling, and offers personalized service. Organizations typically see 40-60% improvement in customer satisfaction scores.